Return and Exchange Policy

Return Policy - VivaNex Lifestyle

At VivaNex Lifestyle, we value your satisfaction, and our return process is designed to be convenient and customer-friendly. Here's everything you need to know:

7-Day Return Window: You have 7 days from the date of receiving your item to request a return.

Eligibility Criteria: To be eligible for a return, ensure your item is in the same condition as received—unopened, unworn, or unused with tags, and in its original packaging. Include the receipt or proof of purchase.

Initiating a Return: Contact us at VivaNexLifestyle@gmail.com to start the return process. If your return is accepted, we’ll provide detailed instructions. Please note that customers are responsible for the shipping cost for returning items.

Store Credit Option: Opt for Store Credit and enjoy the flexibility to choose from our curated collection for future purchases. Store Credit is a fantastic way to explore new items and styles at your convenience.

Consumer Electronics Exclusion: Please be aware that, for hygiene and safety reasons, all Consumer Electronics products are non-returnable. We encourage customers to carefully review specifications and product details before making a purchase.

Exchanges with Store Credit Encouraged: For a seamless exchange process, we encourage customers to consider opting for Store Credit. This option allows you to explore alternative products from our range, ensuring a hassle-free and enjoyable shopping experience.

Damages and Issues: Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately. We'll work promptly to evaluate and rectify the issue.

Non-Returnable Items: Certain items can't be returned, including perishable goods, custom-made products, health and beauty items, hazardous materials, all Consumer Electronics, and clearance items. Feel free to reach out if you have concerns about a specific item.

Refunds: Upon receiving and inspecting your return, we'll notify you of the approval status. If approved for a refund, it will be issued to your original payment method. Please note that shipping costs are non-refundable.

Thank you for choosing VivaNex Lifestyle. We appreciate your trust, and our priority is your satisfaction!